From visiting our site to the delivery of your perfect light, we're committed to making it as smooth as possible.
So sit back, relax, and explore how Lumaify is dedicated to providing peace of mind & a stress-free shopping experience.
Let Us Handle It
Hassle Free Returns
We believe that our lights should find their perfect place in happy homes. However, if your Lumaify Light doesn’t meet your expectations for any reason, we offer a hassle-free returns. Simply return the light to us, and we’ll provide you with a full refund. Find out more here.
Installation Service
Let Lumaify take the stress out of installing your new lights. Our professional installation service ensures that your lights are delivered and expertly fitted at a time that suits your schedule. Whether it’s a Saturday or a weekday evening, our team is here to accommodate your needs and ensure a seamless installation experience.
Free Delivery
As part of our commitment to providing a seamless shopping experience, we offer free delivery to customers across the Island of Ireland, including both the Republic of Ireland and Northern Ireland. Enjoy the convenience of having your Lumaify Light delivered directly to your door at no additional cost.
Refurb, Reuse, Recycle
Our dedication to sustainability extends beyond just our lights lifespan, it encompasses their entire lifecycle. When your Lumaify Light reaches the end of its journey, we’re here to ensure it’s handled responsibly and sustainably.
We are here for you
Human Customer Support
At Lumaify, our commitment to customer care goes beyond just words. It’s at the heart of everything we do. Behind every interaction on our website stands a team of dedicated individuals ready to assist you every step of the way. Whether you’re considering bringing a new light into your home or you’re already a proud owner of a Lumaify light, we’re here for you.
Reach out to us via email, phone, or WhatsApp between 08:00 and 20:00, Monday to Friday, and rest assured, you’ll always receive personal, human support from our team. Your satisfaction is our priority, and we’re here to ensure your shopping experience is as smooth and stress-free as possible.
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Only Pleasant Surprises
Everything Needed Is Included
Your satisfaction is our priority. That’s why we ensure every component required for installation is included with your light. Say goodbye to last-minute scrambles for missing parts on delivery day. If something isn’t included, we’ll make sure to clearly communicate it so you’re always in the loop.
No Unwanted Extras
At Lumaify, we believe in clarity and honesty. That’s why we’ve set all default options to “NO” during your shopping experience. We want you to feel confident in your purchases, knowing that you’re only getting what you truly want and need. Say goodbye to unexpected surprises and hello to stress-free shopping.
Your Privacy Is Important
We Respect Your Browsing Privacy
You won’t find us bombarding your inbox with promotions after you’ve browsed our site. While we use Google Analytics for general insights, we respect your privacy by not engaging in aggressive tracking or retargeting tactics.
No Spam, Just Information
We understand the nuisance of spam emails. Rest assured, we won’t flood your inbox with irrelevant promotions. Any emails you receive from us are solely for keeping you informed about your order status or occasional updates. Plus, if you opt for our newsletter, expect no more than two emails a year—and we make unsubscribing easy.
You Data, Yours Alone
At Lumaify, we only collect the necessary information to fulfil your order efficiently. Your data belongs to you, and we’re committed to respecting your privacy by minimizing data requests and ensuring a hassle-free shopping experience.
It’s Not All About Profits
Cancel My Order
Sometimes, impulse buys happen. Whether you’ve had one too many wines or simply changed your mind, we understand. That’s why we offer a strass free cancellation process before your light has been delivered. Just head to your account, find your order, and click “Cancel”—no questions asked.
No Financing or Instalment Payments
We believe in responsible spending. Unlike many stores, we don’t offer financing or instalment payment options. We don’t want to encourage unnecessary debt or profit from it. Our focus is on providing quality products without financial burdens.
Clarity & Transparency Promise
Easy Secure Checkout
Your shopping experience matters to us. That’s why we’ve streamlined our checkout process to be simple and hassle-free. When you purchase our lights or fittings, we won’t bombard you with unnecessary upsells. Plus, we prioritize your security by using a trusted payment processor, ensuring that your data is never stored on our site. Your privacy and peace of mind are our top priorities.
Clear Pricing
Say goodbye to complex pricing structures. We display our prices as whole numbers, instead of using confusing decimals. Our aim is to simplify your shopping experience and provide clarity and transparency in every transaction.
Small Print In Large Font
We believe in transparency. That’s why we present our policies in plain English with large font sizes, ensuring that every detail is clear and accessible to you. We want you to understand your rights and obligations easily when shopping with us.
Transparent Communication
Clear and honest communication is key. At Lumaify, we’re committed to providing straightforward and transparent communication at every step of your shopping journey. You can trust us to keep you informed and empowered throughout your experience with us.
We Won’t Wreck Your Head
Your Data, Yours Alone
At Lumaify, we value your privacy. We only collect essential information needed to swiftly deliver your order, ensuring a stress free experience. Your data belongs to you, and we respect that by avoiding unnecessary requests.
An Ad-Free Zone
Say goodbye to intrusive pop-ups and spammy tactics. Our website is designed to prioritize your browsing experience, free from any irrelevant marketing interruptions.
No Pressure, No Problems
We understand the importance of making informed decisions without any pressure. That’s why we default to opting out of additional options, ensuring a stress-free shopping experience for you.
Fair Pricing, No Gimmicks
Transparency is key to us. We believe in fair pricing without any gimmicks like discount codes or time-limited sales. Our commitment is to provide high-quality lighting at honest prices, without resorting to pressure tactics.
Finally, we really want to do what we say be better make a difference
At Lumaify, we take pride in our dedication to providing stress-free shopping experiences. However, we understand that there’s always room for improvement. Your feedback is essential to us. Whether you’ve noticed areas where we can enhance our customer service or have ideas for making your shopping experience even better, we’re all ears. Feel free to reach out to us with any comments or suggestions.
